Work as a team
This has got a lot of benefits. Usually a team is more dynamic when it comes to problem solving and idea generation. Furthermore a team makes the employees stick together which results in a better team feeling and less internal competition. Aside from this, working in a team brings the employees feel more accepted and involved, thus it enables them so built confident and to identify with the company and its products.
Self-responsibility or autonomy is important to prevent the workers from boredom, as it occurred during Fordism. Every worker is encouraged to work self-responsible within the frame of rules and standards. The role of the team leader changes from the superior to a coach, thus the company’s culture changes to a more team and employee focused culture. However they are still driving by success and results. But integrating the workers may enables them to show hidden potentials that lead to further improvements.
Always get objective feedback in terms of numbers and facts and provide subjective feedback in terms of staff, opinions, ideas and critics.
The customer satisfaction is number one priority. Accordingly you have to come up with tools to measure and plan how to satisfy the customer.
Value Chain Priority
Value is defined by the customer but it is created by the company. So look to your own value chain and eliminate areas were waste occurs because waste will never be defined as value by the customer.
Formalize and standardize repetitive working steps by making them simple and easy to understand. Designate areas with colors, provide a work sheet that explains how it has to be done and use pictures instead of complicated descriptions. Every worker has to obey the rules and standards but he is encouraged to improve them.
The need to continuous improve the work flow is part of the daily thinking.
Errors, faults and lack of quality are followed to its roots of occurrence in order to prevent them in the future instead of just changing the product in an after quality center. Every employee is forced to double check the quality of every single piece he gets in touch with.
It is desirable to avoid further problems and issues instead of only reacting to the occurred problem.
Small, controllable and secure working cycles are implemented. The feedback of a previous step controls the current and the next working step. Furthermore the small steps make the whole production process more transparent.